Join the Tolleson Team

Project Manager

Tolleson’s Client Services team is focused on building and guiding the relationship with each client while leading the workflow and providing seamless integration and management of Tolleson’s various offerings.

The project manager is expected to serve as a liaison between clients, internal teams, and external partners, across a variety of projects. This role requires someone who is organized, proactive, collaborative, and calm under pressure, with strong leadership and communication skills, a strong work ethic, a sense of humor, and the ability to learn and adapt quickly.

Responsibilities:

The Project Manager will partner with the internal team to provide excellent client service across varying accounts and project types by doing the following:

  • Manage the day-to-day activities of multiple projects:
    • Maintain responsive communication with clients and internal teams
    • Participate in internal and client meetings; capturing notes and key takeaways for all participants
    • Monitor, track, and report on project deliverables to ensure adherence to project plans
    • Track project budgets and job costs; provide regular budget reports to clients
    • Manage and update schedules
  • Provide timely and accurate status reporting to the Design and Account Teams
  • Function as a liaison, keeping all parties aware of overall risk and impact on projects in order to facilitate management decisions as early as possible by:
    • Identifying resources and/or schedule conflicts
    • Identifying changes in scope that may result from client requests, shift in creative approach, or a change in the pace of work
  • Produce and maintain detailed project schedules utilizing TeamGantt or other project tools & techniques to successfully manage projects
  • Set up new projects in the project management tool — open jobs, input schedule, input estimate, assign team members, etc.
  • Support account managers and account directors in the the process of setting up, defining, and writing project scopes
  • Assist account managers and account directors in the process of estimating projects

Skills:

Someone who is a good fit with Tolleson will ideally have a range of project management experience and a solid understanding of the process involved in graphic design work—both print and digital—as well as the production process as it applies to branding, identity, and digital projects. Additionally, the following skills are necessary to be successful in this role:

  • Clear, diplomatic communication skills; both verbal and written, and most importantly, the ability to listen well
  • Organized, thorough, and detail-oriented
  • Able to work on several projects, potentially across multiple accounts, simultaneously
  • Ability to work and problem-solve independently, while still communicating important details to internal teams
  • Adept at juggling deadlines, competing priorities, and working under pressure
  • Comfortable working in a highly collaborative environment
  • Passionate about your work and possess a positive, can-do attitude
  • Astute estimating, budgeting, and scheduling skills

Qualifications/Eeperience:

  • 3+ years experience of managing creative processes and brand programs
  • A familiarity with Mac, and comfort using cloud-based business and collaboration tools such as Google Suite, Slack, and various other project management and workflow tools.
    • A working knowledge of Workamajig, Airtable, and Adobe CS products is a plus
  • Experience in digital production and an understanding of the phases and activities of digital production, including IA, wireframing, prototyping, development, asset production, and QA is a plus
    • Awareness of and general familiarity with common content management systems such as CraftCMS, WordPress, and Drupal are a strong plus

About Tolleson:

Tolleson is a full-service creative agency based in the San Francisco Bay Area. For over 35 years, we’ve been in the business of creating, maintaining, and evolving brands. We work with clients big and small, new and old, in industries ranging from farming to fashion.

The studio is driven by the belief that the best work is rooted in clear thinking and rich storytelling, culminating in brand experiences that connect on a deeply personal level. At heart, we are problem-solvers, able to make sense of complexity and take stock of the possibilities. No matter the discipline, we deliver the highest-quality creative thinking and visual executions at every stage of a project.

The Client Services team plays a critical role in guiding this principle and ensuring that our client relationships are mutually beneficial and enjoyable. To do this well, our studio is committed to
collaboration and transparency across our teams and with our clients. When you work at Tolleson you will join a team of people who love what they do. We take our work seriously, but always keep the mood light. We are a collaborative bunch, always looking to have fun as well as a good laugh.

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